Frequently asked questions

No. We only offer business postal and registered addresses to entrepreneurs who are registered in the Dutch Personal Records Database (BRP) and have a residential address. A correspondence address alone is therefore not sufficient to obtain a business address from us.

There is no limit to the number of businesses you can register at our address, provided you own them. Each business is registered separately, and the KvK has its own requirements for each legal structure. Contact us to discuss your businesses and the available options.

No. Our service is for business correspondence only. We process mail addressed to your business and cannot accept personal mail. Please use your home address for personal correspondence.

Yes. You can use our address on business cards, stationery, your website and other marketing materials. This helps you present a professional image without publishing your home address. The address must be officially registered with the KvK as your business address.

If you want to convert your sole proprietorship into a private limited company (BV) and continue using the same address, you can. Your business postal address can be converted into a business postal address for the BV free of charge. However, if you need a full business registration address for your BV, additional costs apply. Contact us to discuss the different options and find the best solution for your business.

No. We only provide addresses for businesses with Dutch legal structures, such as sole proprietorships, BVs, VOFs and foundations. For a UK limited company (Ltd) or another foreign legal structure, please contact a provider specialising in international companies.

On working days, your application is often processed within just a few hours. This means that if you urgently need a business address, you have come to the right place. We understand that time matters, which is why we have designed our process to help you get your business started quickly. As soon as we have received your application and verified your details, you will receive confirmation from us as soon as possible.

No, that is not necessary. Our registration process is entirely online, so you do not have to spend time visiting our location. However, we do request some documents to confirm your identity. You must provide a copy of a valid identity document and official proof of your residential address, and transfer 1 euro cent from your personal bank account. In some cases, we may request additional information to verify your identity further, but this is usually quick and straightforward.

We are not an official partner of the Dutch Chamber of Commerce (KvK), but we facilitate your registration at our address. Once you become our customer, you receive an agreement that you can use to register your business in the Business Register at our address. This ensures your registration meets the KvK requirements. In addition, if you wish, you can use our facilities such as workspaces, office spaces and meeting rooms, which also meet the KvK requirements.

To apply for a business address with us, you must provide the following documents: a copy of a valid identity document (for example, a passport or identity card) and official proof of your residential address, such as a recent bank statement or utility bill. You must also transfer 1 euro cent from your personal bank account. In some cases, we may request additional information to further confirm your identity. Make sure you provide these documents promptly to speed up the process.

To register a BV (private limited company), we need specific information to confirm who is behind the business. This includes details of all UBOs (Ultimate Beneficial Owners), such as their name, date of birth, address and nationality. This information is crucial for meeting the legal requirements for business registration. Make sure you provide all relevant documents and details to ensure a smooth registration.

After you sign the agreement and pay the corresponding invoice, we will countersign the agreement immediately. You can therefore generally start using the address on the same day, provided this takes place on a working day. This means you can get started with your business very quickly, without unnecessary delays.

When you register your business at our address with the KvK as a new entrepreneur, this registration is immediately entered in the Business Register. This means you can officially use the address from that moment onwards. If you change an existing address to our address, it may take a few working days for the change to be processed. We advise you to check the status of your change regularly with the KvK.

Mail scanning is included in your plan. There is no extra charge per scan or document, whether you receive mail occasionally or regularly.

We send scanned mail by email each week, usually on Thursday or Friday. You can also ask us to forward the originals to an address of your choice.

No, there is no maximum number of letters you can receive through us. We do not accept parcels. If you regularly receive large volumes of mail, please contact us to discuss tailored arrangements.

Yes, we can also forward your mail to an address abroad. Forwarding the originals costs €7.50 excluding VAT per shipment, plus postage, including international shipments. You can specify which items you would like forwarded. We keep original mail for 30 days, after which it is destroyed.

If we receive a lot of unwanted mail for your business, such as advertising, we will let you know. We can arrange to destroy it immediately or return it to the sender.

After your mail has been scanned and sent, several options are available.

Destruction: We keep original mail for 30 days. After that, we destroy it securely using a professional paper shredder.

Forwarding or collection: You can have original mail forwarded or collect it by appointment within the 30-day retention period. Forwarding costs €7.50 excluding VAT per shipment, plus postage, including international shipments.

Every time we receive new mail for you, you will receive an email with an overview of the items received. The email also includes the scanned documents as attachments, keeping you informed immediately. Have you not received any mail that week? Then we will not send you anything, so you do not receive unnecessary notifications.

We keep your original mail in locked cabinets for 30 days. After that, we destroy it securely using a professional paper shredder. If you would like original mail forwarded or wish to collect it by appointment, let us know within the retention period.

Our offices are closed on Dutch public holidays, so we do not process mail on those days. Scanning and forwarding may therefore take a few days longer than usual. We resume processing as soon as possible afterwards.

We will send you a reminder if an invoice is overdue. We understand that payments can be delayed and will not stop your service immediately. If the invoice remains unpaid, we may temporarily suspend mail handling or other services until payment arrives. If you are having difficulty paying, please contact us so we can discuss a solution.

Our monthly business postal address plans can only be paid by direct debit. Do you also have a business registration address with us in addition to a mailing address? Then payment by bank transfer is also possible. For our annual plans, you can always choose to pay by bank transfer. If you have other preferences regarding payment methods, feel free to contact us to discuss the options.

All contracts run for one year and require one month’s notice. Tell us you want to cancel at least one month before the end of your contract. Otherwise, it automatically renews for another year.

Plans cannot normally be transferred to another business. If ownership changes, for example through an acquisition, contact us to discuss the circumstances. We assess each request individually and check that the relevant conditions are met.

Both plans include the same services and support. The annual payment option costs less than paying monthly.

No. Your contract renews automatically at the end of its term unless you cancel in time. If you would like to change your plan or add services during the contract, contact us to discuss the options.

Yes, in addition to using our business address, we also offer flexible workspaces and meeting rooms at various locations. You can rent these spaces by the hour, half-day or day, depending on your needs. The spaces are fully equipped with amenities such as fast internet, coffee and tea, and presentation equipment for meetings. This makes our locations ideal for flexible working, welcoming clients or organising a meeting. Contact our customer service team to discuss availability and rates or to make a reservation.

Yes. Please arrange collection in advance so we can have your mail ready. We handle mail centrally, so it may not be available if you arrive without an appointment. Contact us to arrange a convenient time.

Yes, you can use your business registration address as your billing address. Only mail addressed to your business can be received here; we cannot accept personal invoices or correspondence. Give suppliers and customers the correct business name and address to avoid delivery problems.